Effective Date: 8/27/2025

These Terms of Service (“Terms”) govern your use of Velly LLC’s websites, applications, and SaaS products (collectively, the “Services”). By accessing or using the Services, you agree to these Terms.

1. Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction).

You agree to comply with all applicable laws when using the Services.

2. Accounts

You are responsible for keeping your account credentials secure.

You must provide accurate, current, and complete information.

You are responsible for activity under your account.

3. Subscriptions & Payments

Payments are processed through third-party providers (e.g., Stripe).

You agree to our pricing, fees, and billing cycles when subscribing.

Refunds are provided only as required by law or our stated policy.

4. Acceptable Use

You may not:

Reverse-engineer, copy, or resell the Services without permission.

Use the Services for unlawful purposes or to distribute malicious software.

Interfere with the proper functioning of the Services.

5. Intellectual Property

All software, content, and branding are the property of Velly LLC or our licensors.

You are granted a limited, non-exclusive license to use the Services for your business or personal use.

6. Disclaimers

Services are provided “as is” and “as available.”

We do not guarantee error-free or uninterrupted use.

7. Limitation of Liability

Velly LLC is not liable for indirect, incidental, or consequential damages.

Our total liability is capped at the amount you paid us in the last 12 months.

8. Termination

We may suspend or terminate your account if you violate these Terms.

You may stop using the Services at any time.

9. Governing Law

These Terms are governed by the laws of the State of Florida, USA.

Any disputes will be resolved exclusively in the courts of Palm Beach County, Florida.

10. Changes to Terms

We may revise these Terms periodically. Continued use of the Services after changes means you accept the updated Terms.

Velly LLC offers a 45-day trial period on service subscriptions, subject to the terms below.

Trial Period & Eligibility

The 45-day trial begins on the date the recurring service subscription starts.

During the 45-day trial period, clients may request a full refund of subscription fees excluding any setup or onboarding fees.

Setup Fees

All setup, onboarding, and implementation fees are non-refundable, as they cover time, labor, and resources provided at the start of service.

After the Trial Period

Once the 45-day trial period has ended, all payments are non-refundable.

No refunds or credits are issued for partial billing periods after the trial concludes.

How to Request a Refund

Refund requests must be submitted in writing by contacting support at:
[email protected]

Approved refunds will be processed back to the original payment method within 5–10 business days.

Velly LLC uses secure, industry-standard payment processing to protect customer payment information.

All payments are processed through PCI-DSS compliant third-party payment processors.

Velly LLC does not store, process, or retain full credit card numbers on our servers.

Payment data is encrypted during transmission using secure SSL technology.

Access to payment systems is restricted to authorized personnel only.

As our payment infrastructure evolves, we may utilize additional PCI-compliant payment gateways to continue providing secure and reliable checkout experiences.

SMS Messaging Policy & Terms

Effective Date: 2/20/2026

This SMS Messaging Policy (“Policy”) explains how Velly LLC (“we,” “us,” “our”) and our clients (“Client,” “you,” “your business”) collect consent and send text messages in compliance with carrier and industry requirements for A2P 10DLC messaging.

1. Program Description (What texts are for)

We and/or our Clients may send SMS/MMS messages for service/transactional and/or marketing/promotional purposes, depending on what you opted into, including:

Appointment confirmations, reminders, and rescheduling links

Service updates (e.g., scheduling, arrival notices, estimate/quote status, job progress)

Customer support and account notifications

Billing/payment links, receipts, and invoicing notices

Promotions, offers, and follow-ups only if you explicitly opted into marketing

Message frequency varies by business and by your interaction (for example, appointment reminders may be 1–4 messages per appointment; marketing may multiple messages per month).

2. Consent & Opt-In (How you get texts)

We only message people who have provided consent. Consent is collected via one or more of these methods:

Website form / booking form / web chat / quote request form with an SMS consent checkbox (not pre-checked)

Keyword/text-to-join (e.g., texting a keyword to a number)

Paper form (in-person)

Verbal consent (recorded/logged)

QR code that directs to a compliant web opt-in page

Where required, we use double opt-in (confirmation checkbox that asks you to confirm).

Important: Consent to receive SMS is not required as a condition of purchase.

3. Opt-Out / HELP

You can opt out at any time by replying STOP to any message. After you opt out, you may receive one final confirmation message and then no further messages (unless you re-opt-in).
For help, reply HELP (or contact the business directly at the phone number or email listed on the business’s website).

4. Message & Data Rates

Message and data rates may apply. Carrier delivery is not guaranteed and carriers are not liable for delayed or undelivered messages.

5. Privacy & Data Use

We and/or our Clients may collect: your mobile number, message content, consent records (date/time/source), and interaction logs for compliance and customer service. We do not sell SMS opt-in data. We do not share mobile numbers with third parties for their own marketing. We may share data with service providers strictly to deliver messages and operate the platform (e.g., messaging carriers/aggregators).

See our Privacy Policy: [Click Here]
See our Terms of Service: [Click Here]

6. Prohibited Content

We do not support or allow messaging that includes:

Illegal content, hate/harassment, or deceptive practices

“Lead list” buying/selling, affiliate spam, or unsolicited marketing

Content that violates carrier/industry rules (including restricted categories)

If a Client’s use case violates these rules, we may suspend messaging access immediately.

7. Client Compliance Responsibilities (for agency-managed numbers)

If we register and manage A2P 10DLC messaging for a Client, the Client agrees to:

Maintain a live, publicly accessible website that clearly describes services/products and includes Privacy Policy + Terms.

Use compliant opt-in language and capture consent records (who, when, how).

Ensure sample messages match the actual use case and include required disclosures.

Only message contacts who opted in, and honor STOP/HELP promptly.