Privacy, Terms
& Policies

• Personal Information: Name, email, phone, payment details (processed securely via third parties), and other details you voluntarily provide.
• Account Data: Login credentials, preferences, and settings.
• Usage Data: Device type, IP address, browser, pages visited, and actions within the Services.
• Cookies & Tracking: We use cookies and analytics tools to improve performance and user experience.

• Provide, operate, and maintain the Services.
• Process payments and manage subscriptions.
• Communicate with you (support, product updates, marketing).
• Monitor usage and improve functionality.
• Comply with legal obligations and enforce our Terms.

We may share your information with:

• Service Providers: e.g., payment processors, cloud hosting, analytics.
• Legal Authorities: If required by law or to protect rights and security.
• Business Transactions: If Velly LLC is involved in a merger, acquisition, or sale.

Depending on your location, you may have rights to:

• Access, update, or delete your personal data.
• Request a copy of the information we hold.
• Opt out of marketing communications.

We use industry-standard safeguards to protect data. However, no system is completely secure.

We retain information as long as needed to provide Services, comply with legal obligations, or resolve disputes.

Our Services are not directed to children under 13 (or 16 where applicable). We do not knowingly collect data from children.

If you access our Services from outside the United States, you consent to your data being transferred and processed in the United States.

We may update this Privacy Policy at any time. Updates will be posted with a new "Effective Date."

• You must be at least 18 years old (or the age of majority in your jurisdiction).
• You agree to comply with all applicable laws when using the Services.

• You are responsible for keeping your account credentials secure.
• You must provide accurate, current, and complete information.
• You are responsible for activity under your account.

• Payments are processed through third-party providers (e.g., Stripe).
• You agree to our pricing, fees, and billing cycles when subscribing.
• Refunds are governed by our Refund Policy below.

You may not:

• Reverse-engineer, copy, or resell the Services without permission.
• Use the Services for unlawful purposes or to distribute malicious software.
• Interfere with the proper functioning of the Services.

• All software, content, and branding are the property of Velly LLC or our licensors.
• You are granted a limited, non-exclusive license to use the Services for your business or personal use.

• Services are provided "as is" and "as available."
• We do not guarantee error-free or uninterrupted use.

• Velly LLC is not liable for indirect, incidental, or consequential damages.
• Our total liability is capped at the amount you paid us in the last 12 months.

• We may suspend or terminate your account if you violate these Terms.
• You may stop using the Services at any time.

• These Terms are governed by the laws of the State of Florida, USA.
• Any disputes will be resolved exclusively in the courts of Palm Beach County, Florida.

We may revise these Terms periodically. Continued use of the Services after changes means you accept the updated Terms.

• The trial period begins on the date the recurring service subscription starts.
• During the trial period, clients may request a full refund of subscription fees, excluding any setup or onboarding fees.
• The applicable trial length (45 or 90 days) is specified in your service contract.

• Once the trial period has ended, all payments are non-refundable.
• No refunds or credits are issued for partial billing periods after the trial concludes.

Refund requests must be submitted in writing by contacting support at:

All payments are processed through PCI-DSS compliant third-party payment processors.

Velly LLC does not store, process, or retain full credit card numbers on our servers.

Payment data is encrypted during transmission using secure SSL technology.

Access to payment systems is restricted to authorized personnel only.

As our payment infrastructure evolves, we may utilize additional PCI-compliant payment gateways to continue providing secure and reliable checkout experiences.

We and/or our Clients may send SMS/MMS messages for service/transactional and/or marketing/promotional purposes, depending on what you opted into, including:

• Appointment confirmations, reminders, and rescheduling links
• Service updates (e.g., scheduling, arrival notices, estimate/quote status, job progress)
• Customer support and account notifications
• Billing/payment links, receipts, and invoicing notices
• Promotions, offers, and follow-ups only if you explicitly opted into marketing

Message frequency varies by business and by your interaction. For example, appointment reminders may be 1–4 messages per appointment; marketing may be multiple messages per month.

We only message people who have provided consent. Consent is collected via one or more of these methods:

• Website form / booking form / web chat / quote request form with an SMS consent checkbox (not pre-checked)
• Keyword/text-to-join (e.g., texting a keyword to a number)
• Paper form (in-person)
• Verbal consent (recorded/logged)
• QR code that directs to a compliant web opt-in page

• You can opt out at any time by replying STOP to any message. After you opt out, you may receive one final confirmation message and then no further messages (unless you re-opt-in).
• For help, reply HELP, or contact the business directly at the phone number or email listed on the business's website.

Message and data rates may apply. Carrier delivery is not guaranteed and carriers are not liable for delayed or undelivered messages.

We and/or our Clients may collect: your mobile number, message content, consent records (date/time/source), and interaction logs for compliance and customer service.

• We do not sell SMS opt-in data.
• We do not share mobile numbers with third parties for their own marketing.
• We may share data with service providers strictly to deliver messages and operate the platform (e.g., messaging carriers/aggregators).

See our Privacy Policy  ·  See our Terms of Service

We do not support or allow messaging that includes:

• Illegal content, hate/harassment, or deceptive practices
• "Lead list" buying/selling, affiliate spam, or unsolicited marketing
• Content that violates carrier/industry rules (including restricted categories)

If we register and manage A2P 10DLC messaging for a Client, the Client agrees to:

• Maintain a live, publicly accessible website that clearly describes services/products and includes a Privacy Policy and Terms of Service.
• Use compliant opt-in language and capture consent records (who, when, how).
• Ensure sample messages match the actual use case and include required disclosures.
• Only message contacts who opted in, and honor STOP/HELP promptly.